_{Looking for an IT Solutions provider to manage your virtual I.T department? Need a professional & qualified IT Solutions team to manage your computer & network infrastructure? Need fixed cost IT management solution?}
 
Our experienced team of support technicians and network engineers are available 24/7 to maintain the integrity and uptime of all your computer networks, servers, printers and peripheral devices. By outsourcing your IT department to us, we enable your organisation to have a complete around the clock virtual IT department for a fixed monthly fee. One affordable monthly fee means that, instead of spending infinite amounts of dollars to fix problems, you can be worry free that for a fixed fee, our team of network engineers and IT support technicians will keep your systems running at their optimum, whilst you stay in control of your costs.

We understand how frustrating and costly IT and network faults can be to an organisation of any size. This is why we offer all new customers who opt for the fixed cost IT management plans, up to 3 hours free IT support services by our qualified and experienced network technicians and engineers. This is done to diagnose, discuss, ascertain and analyse your current IT network infrastructure and setup and rectify any urgent or critical errors that may be noticed.

What’s included in our Managed IT Support Packages:

• Onsite I.T Support – regular visits by our technicians and engineers to make sure that your servers and computer network infrastructure are running at optimum. Also see our Onsite IT Support page.
  
  
• Remote I.T Support – We remotely login to your computer network (with very secure & encrypted technology) to troubleshoot any urgent issues that may crop.
  
  
• Maintenance – Regular system updates and patch updates on all your servers, computers and network devices to keep your computer and IT network secure and trouble-free.
  
  
• Application & Software Installations – installations of third party applications and updates that your organisation may require with minimal interruption to your users.
  
  
• Anti-Virus & Spyware Management – Implementation of an effective, real-time monitored and centrally managed Anti-Virus and spyware solution to your computer network to maximise the safeguarding of your infrastructure
  
  
• Response Times & SLA’s – When you select one of our managed IT support services packages, you get to tailor a response time that is suited to your businesses requirements.

Telnetworks Managed IT Support Packages:

FREE I.T Support Offer:

By bundling your businesses Telephony & Data solutions with Telnetworks you will be eligible for discounted rates of our managed IT Support & Casual IT Support services:

• Casual IT Support - Bundle your Businesses Telephony and Data services with Telnetworks and get up to 3 FREE hours of IT Technicial support by our certified IT technicians.
  
  
• Managed (Fixed Monthly Fee) IT Support - Get up to 30% off the recurring monthly IT Support management fee when you bundle your Telecommunications services with Telnetworks
  

_{For a free quote and to discuss how we can help your business please call 1300 700077 or submit an online inqury.}

Hours of Operation:

Our IT Support Helpdesk is open 24 hours a day and also on Public holidays. During afterhours periods, the IT Support Helpdesk can be contacted on 1300 700077 and option 8.

New and noncurrent customers are also welcome to call our afterhours IT Support Helpdesk for urgent IT and Network Support queries. We will do our level best to get your systems and networks operational.

We can help your existing IT staff in mending server failures, network rebuilds, computer rebuilds, data recovery and a host of other critical IT failures.

Note: Any support query deemed non-critical will be deferred until the next business day.